Track your order

Check where a gift has got to, using the order number from your confirmation email.

Enter the order number from your confirmation email and the email address you paid with.

What the statuses mean

Status

What's happening

Pending

The order exists but payment hasn't cleared yet. If you closed the payment window, nothing has been charged.

Paid

Payment confirmed. We're sourcing the item with a partner near the recipient.

Processing

The gift is being prepared, printed, baked or engraved.

Out for delivery

With the courier or local partner, on its way to the recipient's address.

Delivered

Handed over at the address you gave us.

Under review

Something didn't reconcile — usually a payment amount mismatch. We contact you directly when an order lands here.

If tracking says delivered and it isn't

Ask the recipient to check with neighbours, building security or a front desk first — that resolves most of them. If it's still missing, tell us within 48 hours of the delivered timestamp so we can raise it with the partner while their own records are still open.