Terms & conditions

Last updated 07/08/2026. By ordering from My Gift Sender you agree to these terms.

1. Who you are contracting with

This site is operated by My Gift Sender, registered at under company number . "We" and "us" mean that company; "you" means the person placing the order.

2. Accounts

You can order as a guest or create an account. If you create one, keep the password to yourself — you're responsible for what happens under your account. Give us accurate details; we're not liable for a delivery that fails because the information supplied was wrong. We may suspend an account we reasonably believe is being used fraudulently.

3. Products, prices and availability

Prices are shown in and include . Delivery costs, where they apply, are shown before you pay.

Product images are representative. Items made fresh by local partners — flowers, cakes, hampers — may differ slightly in presentation while matching the size, contents and value ordered. Substitutions of a like-for-like or better item may occasionally be necessary where a component is unavailable locally.

We may correct pricing errors. If a genuine error is found after you've ordered, we'll contact you to confirm or cancel before proceeding — we will not simply charge you the higher price.

4. Orders and payment

Your order is an offer to buy. The contract forms when we confirm payment. Payments are processed by Bachs; by paying you also accept their terms. Order totals are recalculated on our server from stored product prices before any charge is made, so the amount charged always reflects the real catalogue price.

We may refuse or cancel an order where an item is unavailable, where payment can't be verified, where we suspect fraud, or where delivery to the destination isn't lawful or practical. If we cancel after payment, you get a full refund.

5. Delivery

Delivery estimates are estimates, not guarantees. They depend on the destination, customs where applicable, and local partners. Same-day items require an order placed before the cut-off time shown on the product.

You must give a complete, accurate delivery address and a working phone number for the recipient. Failed deliveries caused by wrong details, or by nobody being available across the attempts made, may incur a redelivery fee. Risk passes to you on delivery to the address given.

Some products are restricted to specific countries and are labelled accordingly. Where import duties or local taxes apply, the recipient may be responsible for them.

6. Card messages and personalisation

You're responsible for the content of anything you ask us to print, engrave or write. We may refuse to reproduce material that is unlawful, threatening, hateful, obscene, or that infringes someone else's rights — and we'll refund you if we do. Personalised items are produced from exactly what you submit, so check spelling before you order: we can't remake an item because of a typo you supplied.

7. Cancellations, returns and refunds

Set out in full in our refund and returns policy, which forms part of these terms.

8. Acceptable use

Don't use this site to break the law, don't attempt to interfere with it or gain unauthorised access, don't scrape it systematically, and don't use it to harass anyone. Sending an unwanted gift to somebody as a means of harassment is a misuse of this service and we will cooperate with lawful requests about it.

9. Intellectual property

The site's design, text and graphics belong to us or our licensors. You may not copy or reuse them commercially without permission. Content you submit — photos for personalisation, card messages — remains yours; you grant us only the licence needed to fulfil your order.

10. Liability

We're liable for foreseeable loss caused by our breaking this contract or failing to use reasonable care. We are not liable for loss that wasn't foreseeable, for business losses, or for delays caused by events outside our reasonable control — extreme weather, strikes, carrier failure, customs holds.

Our total liability for any order is limited to the amount you paid for it. Nothing here excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

We don't guarantee uninterrupted access to the site, and we may change or withdraw products at any time.

11. Changes to these terms

We may update these terms. The version that applies to your order is the one published when you placed it, so changes are never applied retroactively to an order already made.

12. Governing law

These terms are governed by the laws of , and disputes are subject to the exclusive jurisdiction of its courts. If you're a consumer elsewhere, mandatory protections under your local law still apply.

13. Contact

Questions about these terms go to the contact page, or email .